A Veteran Benefits Counselor (VBC) will be available two days a week at the West Valley Veteran Success Center, 12425 W. Bell Road, Suite 124 in Surprise, to assist veterans and their families with filing applications for benefits and claims with Veterans Affairs.
The VBC is an employee of the State of Arizona provided by the Arizona Department of Veterans’ Services and is dually accredited by the U.S. Department of Veterans Affairs and the American Legion. The VBC helps applicants in their pursuit of federal and state benefits such as education benefits, VA pension applications, applying for discharge upgrades (to potentially access or increase benefits) and appealing VA decisions.
At this time, sessions with the VBC are by appointment only and walk-in clients cannot be served. Appointments can be made through the VBC call center at 602.535.1215.
Assistance provided by a VBC includes:
•Education on eligibility requirements for benefits
•Processing VA compensation and pension applications
•Appealing VA decisions
•Representing claimants at VA hearings
•Filing for survivor’s benefits
•Applying for discharge upgrades
•Referring claimants to other agencies for potential benefits
•Requesting military service records and certifying DD-214s (discharge paperwork)
•Discussing State Veteran Benefits
Learn more about the West Valley Veteran Success Center open to all service members (Active Duty, Reserves and National Guard), veterans and their family members at