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  • ADVS Benefits Counseling - VBC's

  • A network of Veterans Benefits Counselors (VBC)s give information, counseling and assistance to veterans, their dependents and survivors in matters pertaining to benefits earned by honorable service in the armed forces of the United States.


  • Stress Zones

    Green Yellow

Overview

VBCs travel to all 15 counties of Arizona. You can just walk into an office, but it's usually best to call for an appointment and ask about security restrictions. Offices may be located in federal buildings, so be aware of regulations when entering those buildings. 


This resource is intended to serve individuals in the following stress zones

Green Yellow

About the Staff

This resource is staffed by

Service Members
Veterans
Military / veteran family members
Non-military related personnel

Description

The Arizona Department Of Veterans' Services (ADVS) employs up to 30 Veteran Benefits Counselors (VBCs), who are accredited by the U.S. Department of Veterans Affairs and advocate for Arizona’s service members, veterans and their families with receiving federal and state veteran benefits. 

Learn about the role of ADVS Veteran Benefits Counselors by watching this informative video.

To make an appointment to see a VBC, call the Phoenix office at 602-535-1215.

VBCs assist clients by: 

  • Educating them on eligibility requirements for benefits
  • Processing VA compensation and pension applications
  • Appealing VA decisions
  • Representing claimants at VA hearings
  • Filing for survivor’s benefits
  • Applying for discharge upgrades
  • Referring claimants to other agencies for potential benefits
  • Requesting military service records and certifying DD-214s (discharge paperwork)
  • Discussing State Veteran Benefits

How to engage with a VBC

All VBCs are working remotely during the COVID-19 pandemic. We provide all services to clients virtually, over the phone or via email. To request an appointment to speak with VBC, call 602-535-1215.

For a virtual VBC appointment, the client will need an electronic device with a camera, internet connectivity and the ability to receive emails. A staff member will send a link to the virtual appointment via email. 

If clients do not have access to the equipment needed for a virtual appointment, a VBC can still provide services over the phone or via email.

Before your appointment, it would expedite the process of your claim to review the documents checklist below, and locate the appropriate records. 


This resource can be accessed anonymously

no

Contact

Arizona Department Of Veterans' Services

Veteran Benefits Counselors (VBCs)

6025351215

This resource can serve individuals in the following languages

English

This resource can be accessed/delivered

At service location(s) or community-based location(s)
Over the phone
Over the Internet or via email

Service Area

Statewide

Transportation is provided for participants to the service locations?

No

Service Locations

Name: Phoenix Central Office

Contact: Phoenix Central Office
Phone: 6026273261
Email:
Details:
Address: 3333 N Central Ave, Suite 1052, Phoenix, AZ, 85012

Name: Surprise

Contact: Surprise
Phone: 6235831025
Email:
Details:
Address: 13985 W Grand Ave , Room 1015, Surprise, AZ, 85374

Name: Flagstaff

Contact: Flagstaff
Phone: 9287794166
Email:
Details:
Address: 1016 W University Ave, Suite 210, Flagstaff, AZ, 86001

Name: Maricopa

Contact: Maricopa
Phone: 5205105142
Email:
Details:
Address: 17945 N Regent Dr, Bldg A, Rm 106, Maricopa , AZ, 85138

Name: Show Low

Contact: Show Low
Phone: 9285372044
Email:
Details:
Address: 5171 Cub Lake Road, C-380, Showlow, AZ, 85901

Name: Casa Grande

Contact: Casa Grande
Phone: 5205105142
Email:
Details:
Address: 401 N Marshall St, Casa Grande, AZ, 85222

Name: Bullhead City

Contact: Bullhead City
Phone: 9287639401
Email:
Details:
Address: 2249 Clearwater Drive, Unit B, Bullhead City, AZ, 86442

Name: Lake Havasu City

Contact: Lake Havasu City
Phone: 9285054616
Email:
Details:
Address: 2160 McCulloch Blvd, Suite 105, Lake Havasu City, AZ, 86403

Name: Sierra Vista

Contact: Sierra Vista
Phone: 5204587150
Email:
Details:
Address: 1300 Buffalo Soldier Trail , Sierra Vista , AZ, 85365

Name: Chandler

Contact: Chandler
Phone: 4805582052
Email:
Details:
Address: 3130 N Arizona Ave, Suite 114, Chandler, AZ, 85224

Name: Prescott

Contact: Prescott
Phone: 9284430167
Email:
Details:
Address: 600 E Gurley St., Suite D, Prescott , AZ, 86301

Name: Tucson

Contact: Tucson
Phone: 5202074960
Email:
Details:
Address: 1661 N Swan Rd, Suite 128, Tucson , AZ, 85712

Name: Kingman

Contact: Kingman
Phone: 9287187621
Email:
Details:
Address: 2301 Harrison St, Kingman, AZ, 86401

Name: Safford

Contact: Safford
Phone: 9284283403
Email:
Details:
Address: 624 S 5th Ave, Safford , AZ, 85546

Name: Yuma

Contact: Yuma
Phone: 9287262851
Email:
Details:
Address: 1450 E 16th Street, Yuma, AZ, 85364

Relationship to Military

Former service members/veterans (no longer serving)
Service members (currently serving)
Families of service members (currently serving)
Families of former service members/veterans (no longer serving)

This resource serves current service members and/or family members

Regardless of branch or component

This resource serves current service members and/or family members who served in

Any era of service

This resource serves current service members and/or family members

Regardless of deployments

This resource can serve veterans no longer in uniform and/or family members

Regardless of branch or component

This resource can serve veterans no longer in uniform and/or family members with the following discharge/separation statuses

any

This resource can serve veterans no longer in uniform and/or family members

any

This resource can serve veterans no longer in uniform and/or family members who served in

Any era of service

This resource can serve veterans no longer in uniform and/or family members

Regardless of deployments

This resource serves

Card-carrying spouses (includes former spouses that have not remarried)
Non card-carrying spouses/significant others
Card-carrying dependent child
Non card-carrying dependent child
Parent of service member or veteran

Associated Costs

For anyone, regardless of connection to the military:

Has no cost

Age

This resource can serve individuals of any age
Finances & Benefits

Subtopics:

Benefits


Services:

Online information & resources (website, app) offlineInformation One-on-one services Emergency assistance Financial benefits

Higher Education

Subtopics:

Benefits


Services:

Counseling Navigation Online information & resources (website, app) Offline information & resources (print materials, books, DVDs, etc.)

Legal

Subtopics:

Benefits Discharge status


Services:

Information & referral Offline information & resources (print materials, books, DVDs, etc.)

Need help finding support?

Our team can connect you to resources Mon - Fri, 8 a.m. - 5 p.m. Arizona time.

In crisis? Help is available 24/7.
Call or text 988
© 2026 Arizona Coalition for Military Families. All Rights Reserved. Be Connected® is a registered trademark of the Arizona Coalition for Military Families.
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